Wimdu Host Insurance
We want our guests and hosts to have a truly carefree and satisfying Wimdu experience. That's why we provide comprehensive insurance which benefits both guests and hosts. Every guest who books accommodation on Wimdu is automatically insured against damages they (or a guest accompanying them) may cause to rented property. This way we can protect hosts and guests, in cooperation with our well-established insurance partner.
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Your property is insured for up to €500,000 worth of damage
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Legal claim to payment in case of damage
Wimdu insurance goes a long way past simply being voluntary protection, and provides a real security guarantee of up to €500,000. It was developed specifically for Wimdu. It is within the framework of the coverage and the terms of host protection that, should a claim be made, the guest is covered by comprehensive insurance that can compensate for these damages.
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The insurance is 100% free
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Professional claims management
Every case of damage will be dealt with by an allocated professional team that will help to ensure a smooth conclusion. Additionally, in such cases, every host will be given a Wimdu contact who will deal with the case and will be on hand to offer support until a solution is finalized.
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It is the first real insurance for private apartment rentals
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Reputable insurer
Our cooperation with an established authority in the insurance market guarantees that the compensation of damages will be appraised by accepted industry standards.
FAQ
The Wimdu Insurance is a free service that we provide for our hosts. It covers property damage inflicted by the guest or additional guests in cases where the guest does not have their own insurance to cover the damages. The insurance covers damages above a value of €400. Any claims below that threshold need to be resolved between the guest and the host directly. See our hosting and travelling tips for further information and some advice.
What should I do if my property is damaged by a guest?
- Try to work something out with the guest directly. Determine whether the guest has an insurance that can cover the damages inflicted.
- If this is unsuccessful, send an e-mail to insurance@wimdu.com and we will contact the guest.
- After reviewing the case we will contact you to guide and assist you through the rest of the process
What should I do if damage is incurred?
- Discuss the issue with your host. Register the damage with your insurer and determine whether you are covered for the damages.
- If this is unsuccessful, send an e-mail to insurance@wimdu.com and we will get in contact with the host.
- After reviewing the case we will contact you to guide and assist you through the rest of the process
- What type of damage is covered by this insurance?
- Damages to the rented space brought on by the guest
- Damages to household effects
- Fire damage
- Maximum damage cover: €500,000
- In which countries does this insurance apply?
- This insurance currently applies in Germany, Netherlands, Great Britain, France, Spain, Portugal and Italy.
- In the future, this coverage will be extended to hosts in other countries.
Hosting Tips
Share great experiences with your guest by using Wimdu. Get to know each other and perhaps even create an international friendship. We work hard to ensure that renting your place is without hassle. For an ideal Wimdu experience, have a look through our Tips:
Inform your Guests - The Perfect Offer.
Use the title, the description and the house rules to give your potential guests an accurate idea of what they can expect from the room and how they are expected to conduct themselves while in your apartment. This is an opportunity for you to help your accommodation stand out, as well as to let your guests know what you expect from them. Last, but not least: a picture is worth a thousand words. If you don't have any appropriate pictures, ask us and we can send a photographer to help you.
In the house rules you can inform your guests if you want them to submit a deposit, which is a good way to protect yourself against most damages. You could also require a cleaning fee that contains maintenance costs. Finally, you can also choose between three different types of cancellation policies. All this information is made available to the guests before they book.
The Wimdu insurance covers you for the majority of damages incurred by guests. We invite you to have your own insurance as additional coverage. Policies vary, but in general additional insurance is not difficult to arrange.
You get to choose your guests.
Check out your potential guests' profiles to learn more about them. If the guest has used Wimdu before they are likely to have a rating from another host, and this can help you evaluate your guest. Otherwise, you can learn more about the guest by reading their profile statement and viewing their latest activities.
Prior to your final confirmation, you can get in contact with the guest via the Wimdu Messaging System. You can ask them about things such as the purpose of their trip, where they are from and the number of additional guests. This way you can already get to know your guest.
If you have any suspicions or reservations about the guest based on your communication with them, then of course you are not required to accept the booking. Should, prior to confirmation, the guest try to provide you with a private e-mail or phone number, please notify customer service and ignore any further communication from the guest.
Welcome your Guests - prepare your accommodation for their arrival
Before your guest arrives ensure that your valuables are not too easily accessible. Things such as leaving money on the countertop and jewellery lying in the bathroom should be avoided. Similarly, valuable documents should be kept secure.
We advise you to greet your guest at the apartment and hand over the keys personally. You can get a good impression of your guest while you show them around the home and make them aware of details that are important to you or things that might need special explanation or consideration. You could make clear that this is a home and that the guest(s) should treat your home as if it was their own.
Communicating how you would like your guests to conduct themselves in your place is clearly very important. Write down your house rules and leave them in the guest's room for them. Also, you can write down your guest's information (e.g. Passport number), should you have to identify them later on for any reason.
Travelling Tips
Share great experiences with your hosts by using Wimdu. Get to know each other and perhaps even create an international friendship. We work hard to ensure a hassle-free renting experience. To make the most of Wimdu, have a look through our Tips:
Introduce yourself - complete your Wimdu profile.
Wimdu hosts often want to know who is going to stay with them. Therefore, you should use the opportunity presented to you by your Wimdu profile to tell people about yourself. Write about where you are from, why you enjoy traveling, what are your hobbies and what languages you speak. Sharing these things ahead of time can already help make your stay much more personal.
If you already have a Facebook account, with a single click you can connect to Wimdu via Facebook. This can make maintaining your Wimdu profile much easier, plus you can see which of your friends has already used Wimdu.
A nice picture added to your Wimdu profile is the perfect final touch. Communication with your host will be more pleasant and comfortable, especially if you can also put a face to the contact. After all, this can create a fun and friendly atmosphere long before your arrival.
Plan your Trip - Pick a Place to Stay.
Look at your host's Wimdu profile. Here you can see if you have any common ground, and find out if you even speak the same language. Through Wimdu's messaging system you can ask questions and clear up a lot of potential issues before you arrive.
The pictures allow you to see a lot of what you can expect, but make sure that you spend some time looking at the house rules once you've checked out the description of the room. This way you can be sure that this is really the right accommodation for you. The reviews of former guests can also be a valuable indication of the quality of the host and their apartment offer.
Wimdu verifies the validity and quality of every host we list. We deal with the payment from you to the host and the transmission of accommodation information. Should a host attempt to work with you outside of Wimdu, please report the incident to our service team.
Enjoy your stay - act appropriately.
Wimdu sends the money on to the host only 24 hours after your scheduled arrival. If anything is not in order or not in accordance with what might be expected, please inform us immediately so we can work towards a solution. If anything in the apartment is damaged, make sure to document this with pictures to ensure that you are not held responsible.
Allow your host to give you a detailed tour of the accommodation when they hand over the keys. Now is your time to ask questions and get to know the host better. You may get some insider's tips on the town you are staying from your host. So enjoy your trip and travel like a local!
Once your trip is complete, you should use the opportunity to write a review for your host. In this way you can not only deliver suggestions for improvement or thanks for your treatment, but also reassure future guests that your host is a good one.